Throughout our 19-year history, Vincci Hoteles has always overcome adversity thanks to our solid values and by working as a unified team with a firm commitment to society and, of course, to each and every one of our guests.
In light of the far-reaching circumstances brought on by COVID-19, both nationally and internationally, and monitoring the frantic pace of events and diverse information flows, we are striving to offer speedy and accurate information to all our guests at all times.
The situation we are experiencing has undoubtedly caught everyone off-guard. This unprecedented health crisis has forced us to alter the normal functioning of all areas of our company. Consequently, we wish to offer our most sincere apology for any inconvenience we may have caused you and your family.
Below we detail the measures we have adopted in our booking modification and cancellation policy:
For bookings starting on today's date and until 30 June, we have relaxed the conditions for cancellation, allowing customers to cancel free of charge, regardless of the cancellation policy. Customers wishing to modify or cancel stays from 1 July to 7 September— where the cancellation policy is non-refundable or includes a fee — will be able to apply the price of the booking to a subsequent booking in 2020, being in the same hotel as the original reservation.
For any modifications or needs regarding your booking, please contact directly the establishment that corresponds to your booking.
If you made your booking with an online travel agency or some other travel agent, we suggest that you contact the booking provider for the relevant information.
In light of the far-reaching circumstances brought on by COVID-19, both nationally and internationally, and in accordance with our social responsibility, Vincci Hoteles announces the gradual temporary closure of all its establishments. Any update relating to this information can be consulted on the company's website (https://www.vinccihoteles.com).
This decision has been made with the aim of contributing to the collective effort that Spanish society as a whole is making in these difficult times, which we hope will end as soon as possible.
At Vincci Hoteles, we are sending our full support to those affected, to healthcare staff and to all professionals who contribute to the daily functioning of society at this time. We also thank you for your trust, understanding and cooperation, and we look forward to welcoming you at our hotels very soon.
VINCCI CARE: VINCCI HOTELES TAKES CARE OF YOU