Privacy policy for hotel stays | Vincci Hoteles

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Privacy Policy for hotel stays - Vincci Hoteles
Privacy policy for hotel stays

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Privacy policy for hotel stays


This Privacy Policy is governed by the provisions of the current legislation on the protection of personal data, and the provisions of EU REGULATION 2016/679 of the EUROPEAN PARLIAMENT AND COUNCIL of 27 April 2016, related to the protection of individuals regarding the processing of personal data and the free flow of this data

Party responsible for the processing:


“Company name: VINCCI HOTELS, S.A.

Tax ID: A82919945

Registration information: Madrid Trade Register, Volume 16500, Folio 0, Sheet M 280931, 1st registration

Email address:

Registered office: Calle Anabel Segura nº 11, Edificio A, bajo, Centro de negocios Albatros, 28108 de Alcobendas (Madrid).”


The information that you have provided, together with other information, where applicable, provided by travel agencies, tour operators, or other booking services that collaborate with this company, will form part of the processing of data, under the responsibility of the aforementioned entity.

The aim of data processing is to manage properly your stay or requested service, to respond better to your needs, and, if you have given us your consent, to send you business information under the indicated terms and conditions. In addition, we hereby inform you that, for the same purposes, this data may be used by the group of companies that operate or manage hotels in the Vincci Hoteles chain. You may visit to see an updated list of the aforementioned group in the disclaimer section.

The categories/types of the data that are processed correspond to the information requested on the booking registration form:

Identification – DNI/Passport/NIE - Postal addresses and/or email - Landline/mobile numbers - Transaction/consumption information – Sex – Age - Payment method information - User preference data - Sensitive or specially protected data is not processed, unless expressly requested by the user to respond to their needs and/or preferences.

The customer may request the management of certain services that are external to the Hotel, such as vehicle rental, excursions, restaurants, or other services related to the stay. In these cases, the customer expressly authorises their data to be sent to the corresponding third parties for the appropriate management of the requested service.


Profiles and segmentations may be created in order to cater better to your preferences and to improve our services. Under no circumstances will automated decisions be made about the processed data.

Your data may be communicated to other companies, entities, public or private institutions, for the sole purpose, and exclusively in necessary cases, of offering the appropriate service provision, consultation, or management of the established relationship.

The data will be retained while the relationship is active, or its cancellation has not been requested, and will be held for a period of 5 years from the last interaction, as well as during the established legal time frame in accordance with the specific applicable regulations.


Your data is processed under the legitimate interest of the responsible party of the website, in accordance with the provisions of current regulations, the Spanish Constitution, and other implementing laws, such as free market economy laws.


In addition, having provided the data voluntarily legitimises the processing of this data for the aforementioned purposes.

This data may be communicated to the group of companies that operate or manage hotels in the Vincci Hoteles chain. Please visit, in the disclaimer section, to consult the same purposes set forth in this Privacy Policy.

You may exercise your right to access your personal data and to rectify your data if it is incorrect.

You may exercise your right to request the deletion of your personal data due to the fact that the information is no longer needed for the purpose that it was initially collected, among other reasons.

In certain circumstances, the Interested Parties may request to restrict the processing of their data, which will be retained only for exercising the right of defence against any claims and/or litigation, and during the applicable legal time frame for data retention.

In certain circumstances, the Interested Parties may oppose the processing of their data. The company VINCCI-HOTELES S.A. will stop processing your data, with the sole exception of legitimate reasons, for historical, artistic, or research reasons, for the defence against claims, or in accordance with the provisions of current regulations.

To exercise these rights, the interested party must send a communication to the postal address indicated at the top of this document, indicating the right that they wish to exercise, and enclosing a copy of their identification: DNI, passport, or another valid form of ID.

Similarly, you have the right to make any enquiries or claims that you deem appropriate to the Spanish Data Protection Agency (AEPD), with registered offices at Calle Jorge Juan, nº6, 28001 Madrid, and telephone number 901 100 099.

As a user, you can access the European Union online dispute resolution platform via the following link:

The updated list of companies that operate Hotels of the VINCCI group can be consulted HERE


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