- The prestigious accolade, awarded by the Spanish Institute for Touristic Quality (ICTE), acknowledges the hotel’s compliance with the quality standards in its services, facilities and business management.
The Vincci Selección Buenavista Golf & Spa 5 L Hotel has been given the Q Brand of Quality, an accolade awarded by the Spanish Institute for Touristic Quality (ICTE) recognizing the compliance with the demanding quality standards related to customer services, facilities and business management. The Q Brand of Quality objective is the appreciation of Spain as a premium tourist destination, as well as empowering tourism-oriented companies with management systems in order to guarantee customer satisfaction.
César Pérez, Quality and Environment Director of Vincci Hotels, commented, “we are really proud of receiving this award, as it is a recognition of a job well done and a step forward for our quality-oriented strategies”. This has been the second Vincci Hotel in Tenerife to receive this award, and the company continues to work towards a total quality approach, with other concepts such as sustainability being incorporated into day-to-day procedures. The hotel chain also works towards the consecution of other international certifications relating to environmental care, staff personal development and community support.
‘Spanish Tourism Quality System’
Obtaining this award is but the final and most notorious step in the process of implementing the quality system known as “Spanish Tourism Quality System”. This procedure not only guarantees certain standards, but also establishes how quality is managed as a business area inside the hotel, with the accompanying technical and staff structure.
Clients are the beneficed by the implementation of this system, as the overall quality of the hotel is constantly improved, paying special attention to customer surveys, suggestions and complaints. It also has a positive impact on business management and an improvement of staff training, among other benefices.
Part of the Vincci Selección line, this modern hotel is located in North-East Tenerife, a natural paradise near the Teno mountain range and the famous Buenavista Golf course. It is fully equipped for enjoying outdoor activities and its Colonial decoration offers a warm, welcoming feeling to its guests.